Shipping policy
Shipping Methods
MuseCrepe offers Standard Shipping for all orders. We are committed to delivering your fashion items safely and efficiently to your doorstep.
Standard Shipping
- Processing time: 1-3 business days
- Delivery time: 5-10 business days
- Available for all domestic locations
- Tracking number provided for all shipments
Shipping Costs
Shipping fees are calculated based on your order total and destination. The exact shipping cost will be displayed during checkout before you complete your purchase.
Shipping Fee Structure
- Orders under $50: $5.99
- Orders $50-$100: $4.99
- Orders over $100: $3.99
Order Processing & Delivery
All orders are processed within 1-3 business days (excluding weekends and holidays). Delivery times begin once your order has been shipped.
Important Notes
- Orders placed after 2 PM EST will be processed the next business day
- Delivery times may vary during peak seasons and holidays
- Some remote areas may experience longer delivery times
- You will receive shipping confirmation via email once your order ships
International Shipping
Currently, we only ship within the United States. We are working to expand our shipping services to international locations in the future.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by customers.
Address Requirements
- Full recipient name
- Street address and apartment/unit number (if applicable)
- City, State, and ZIP code
- Valid US address only
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's journey and estimated delivery date.
Shipping Issues
If you experience any issues with your shipment, please contact our customer service team at [email protected]. Include your order number and a description of the issue for faster resolution.
Common Shipping Concerns
- Delayed shipments
- Missing packages
- Damaged items upon arrival
- Tracking information not updating
Returns & Exchanges
For information about returns and exchanges related to shipped items, please refer to our Return Policy. Shipping fees are non-refundable unless the return is due to our error.
