Refund policy
At MuseCrepe, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help with our straightforward refund process.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, unworn, and in original condition with all tags attached
- Original packaging must be intact and included with the return
- Proof of purchase or order number is required
Non-Refundable Items
- Items marked as "final sale" or "clearance"
- Products that have been worn, washed, or altered
- Items without original tags or packaging
- Personalized or custom-made products
Return Process
- Contact our customer service team at [email protected] to initiate your return request
- Include your order number and reason for return in your email
- Wait for return authorization and shipping instructions
- Package your items securely in the original packaging
- Ship the items to the address provided in your return instructions
Processing Timeline
- Return processing begins once we receive your items
- Refunds are typically processed within 5-7 business days after inspection
- The refund will be issued to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] within 7 days of delivery. Include photos of the damage or defect, and we will arrange for a replacement or full refund, including return shipping costs.
Need Assistance?
For any questions regarding our refund policy or return process, please contact our customer service team at [email protected]. We're committed to resolving any issues promptly and ensuring your shopping experience meets your expectations.
